Refund & Transfer Policy

 

Refund & Transfer Policy

REFUND, ROLL-OVER AND TRANSFER POLICIES

Refunds

There are no refunds for the 2016 Prospera Granfondo Axel Merckx Okanagan (PGAMO) events. Unfortunately, there are no exceptions.

However, we recognize that injuries and unforeseen events can happen. As a result, we have two policies in place to help registered participants should they be unable to ride in the 2016 PGAMO.

Roll-Over Policy

In the event of an injury or unforeseen circumstance, the Roll-Over Policy allows riders to defer their registration (minus a nominal fee) to the next year. For the 6th annual PGAMO (i.e. 2016 edition), riders had until July 1st, 2016 (2 p.m. PDT) to apply for a roll-over. The roll-over period is now closed for 2016.

For those who applied to roll-over your registration by the deadline, you will be sent a roll-over confirmation e-mail following the 2016 event, along with instructions on registration procedures for the 2017 event.

Transfer Policy

In addition to transferring to a different category, a registered rider can also transfer an event entry to another individual using the user account created when you first registered. Please note there is a transfer fee of $30 + tax (processing fee included). The deadline to transfer entries has now passed. For the 6th annual PGAMO (i.e. 2016 edition), riders had until July 1st, 2016 (2 p.m. PDT) to apply for an entry transfer. The transfer period is now closed for 2016.

Category Change Policy

As a registered participant, you can also change the category in which you’re currently registered. Please note that no refunds are provided for individuals switching categories to a lower priced category (e.g., Granfondo to Mediofondo), however, there will be a charge of the price difference between two categories when switching to a higher priced category.