Refund & Transfer Policy

 

Refund & Transfer Policy

REFUND, ROLL-OVER AND TRANSFER POLICIES

Refunds

There are no refunds for the 2016 Prospera Granfondo Axel Merckx Okanagan (PGAMO) events. Unfortunately, there are no exceptions.

However, we recognize that injuries and unforeseen events can happen. As a result, we have two policies in place to help registered participants should they be unable to ride in the 2016 PGAMO.

Roll-Over Policy

In the event of injury, scheduling conflict, etc., until June 14, 2016 (11:59 p.m. PDT) registered riders can roll-over their 2016 registration to the following year (i.e. 2017) for a nominal fee ($75 fee + taxes; service fee included). The roll-over system will be in effect until June 14, 2016 for 2016 PGAMO registered riders.

For those who applied to roll-over your registration by the deadline, you will be sent a roll-over confirmation e-mail following the 2016 event, along with instructions on registration procedures for the 2017 event.

Transfer Policy

In addition to transferring to a different category, a registered rider can also transfer an event entry to another individual using the user account created when you first registered. Please note there is a transfer fee of $30 + tax (processing fee included). A registered rider can transfer an event entry to another individual up until 2 p.m. PDT, July 1, 2016.

Category Change Policy

As a registered participant, you can also change the category in which you’re currently registered, until July 1, 2016 (2 p.m. PDT). Please note that no refunds are provided for individuals switching categories to a lower priced category (e.g., Granfondo to Mediofondo), however, there will be a charge of the price difference between two categories when switching to a higher priced category.